Terms & Conditions

All of our Guided Tours and Rental Packages include mandatory training (in addition to tour and rental times) and we provide helmets. Your safety and enjoyment is our first concern.

Please call 617.225.0002 to confirm reservation.

All tours and rentals begin and end at our location 510 Kendall Street, Cambridge, MA

There is no parking at our facility. However, the Kendall Square South Garage is located at 350 Kendall Street. Please visit www.pilgrimparking.com/facilities/kendall_sq for rates & directions.

We are also a 3 minute walk from the Kendall/MIT stop off the MBTA Red Line.

Please be on time! Late arrivals may result in shortened tour and rental times.

There are no refunds. All sales are final.

Weather cancellations:
In the event that a tour or rental needs to be cancelled for weather considerations, Segway of Northern New England will make every effort to contact you with advance notice of cancellation. Segway of Northern New England reserves the right to cancel up to one half hour before tour or rental commences.

Discretionary:
If Segway of Northern New England deems a rider cannot safely operate the Segway PT, a full refund will be provided to that rider and members of their party who choose to cancel as a result.

Refund Options: Should a cancellation occur due to weather or discretionary considerations, you may:
Receive a full refund - Be allowed to reschedule - Receive a credit Voucher for a future tour or rental

Training will be completed by each rider prior to taking part in the tour or rental. Any time lost due to late arrivals will be deducted from the tour or rental time. Segway of Northern New England reserves the right to refuse service to any Rider that is late and is not able to receive mandatory training.

Please read the following information completely as it outlines your Requirements and Responsibilities as a Segway Authorized Guided TOUR RIDER and/or RENTER.

To participate in our Segway Authorized Guided Tours, Tour Riders:

• Must be at least 16 years of age
• Riders under 18 must have a parent or legal guardian on the tour who co-signs the Contract and Release Agreement

To participate in our Segway Authorized Rental Program, Riders:

• Must be at least 21 years of age, hold a valid driver's license and major credit card
• No Renters under 21 without legal guardian over the age of 21 to co-sign the Release Agreement, who holds a valid drivers license and major credit card, and is also renting a unit
• No Renters under the age of 16

All Tour Riders and Renters:

• Minimum weight of 100lbs
• Maximum weight 260lbs
• No pregnant women
• Will be required to wear a helmet
• Use of cell phone, texting and MP3 players will not be allowed
• No smoking, No alcohol

Segway of Northern New England suggests the following for your comfort and enjoyment:

• Wear proper attire no high heels, no bare feet, no flip flops
• Comfortable shoes
• No scarves or such clothing that may impede your safety while using the Segway PT
• No shoulder bags (purses, etc) will be permitted, only across the body straps (messenger style)
• Dress weather appropriate, including sunscreen
• Hats and baseball caps will have to be removed as all riders are required to wear provided helmets

Use the following guidelines to determine whether you will be able to meet the physical requirements necessary to operate a Segway PT safely:

• Must be able to step on and off the Segway without assistance, which has an 8 inch step height and which requires physical abilities similar to climbing and descending stairs without the support of a handrail or other walking aid
• Must be able to stand for designated periods of time, taking into consideration the duration of the tour or rental you are selecting

Segway of Northern New England reserves the right to refuse service to any rider we feel unable to safely operate the Segway PT.